December 2, Microsoft’s service infrastructure worked with failures, which influenced the general functionality of the service in the Asia-Pacific region (APR). Problems caused the inaccessibility of some functions in Microsoft Exchange Online, Microsoft Teams and other applications.
After the restart of the systems and the investigation of the incident, the corporation noted the preliminary reason for the failures. According to Microsoft, processing components did not work within the optimal threshold performance values due to an outdated process that required processing tokens on certain components.
This process itself was not problematic, but in combination with a large number of requests, this led to the saturation of resources, which affected several Microsoft 365 applications.
Microsoft restarted the system without this outdated process, which led to the restoration of the working capacity of the affected infrastructure. Problems with Microsoft services lasted 10 hours.
Earlier in November, the Minister of Enlightenment and France Youth of France Pap Nedia said that free versions of Microsoft Office 365 and Google Workspace should not be used in schools. The Minister fears for the confidentiality of the country’s residents for several reasons related to the work of services in Europe.