Orange announced that the services had been restored in the middle of the afternoon. The disturbances lasted a little less than an hour across France.
Mo12345lemonde with AFP
In several departments, Tuesday, January 17, on the 15th, 18 or 112 were unreachable for several tens of minutes. A breakdown hit the emergency telephone numbers in the afternoon across France, the Orange telecommunications operator Orange; About six out of ten calls were blocked.
At first, the operator announced on Twitter, shortly before 4.30 pm, that “fixed and mobile calls to emergency services” were “strongly disturbed”. Three quarters of an hour later, he said: “The routing of emergency numbers has been operational again since 4:45 pm.”
The routing of emergency numbers has been operational again since 4:45 p.m.
Reinforced vigilance is put in… https://t.co/q2qzmdmvgc
Contacted by AFP, the company explained that these “strong disturbances” had affected “many departments” for “about an hour”, with only 40 % of calls to the emergency services that were . “The analysis of the causes of the breakdown is underway,” assured Orange.
A previous breakdown in 2021
At the end of the afternoon, the Ministry of the Interior said that “twenty departments” were concerned, specifying that its services remained “very vigilant on operational recovery throughout France.”
⚠️CHE Call Calls of#Emergency 15-18-112 encounter difficulties in receiving calls.
Everything is put… https://t.co/pr4nnzglef
On June 2, 2021 at the end of the day, a breakdown had struck the numbers 15, 17, 18 and 112, affecting the whole territory in an unprecedented way. According to the conclusions of the Orange survey published a few days later, 11,800 calls (11 % of the total) had not been routed during this failure, between 4:45 p.m. and midnight. Several deaths possibly linked to this breakdown had occurred during this period.
This breakdown was due to “a software bug” on equipment “installed in 2016”, explained Stéphane Richard, president and chief executive officer of Orange at the time, auditioned in the National Assembly.