Mincifers turned to banks with a request not to provide services to customers through messengers, but to use only official channels of interaction with financial institutions for this. Such an appeal is associated with an increased number of fraudulent actions in instant messengers.
Director of the Department of Cybersecurity of the Minzifra, Vladimir Bengin, believes that Russian citizens cannot be accustomed to the fact that the bank can officially contact the client in the messenger and offer its services there. Fraudsters can very easily fake a checkpoint and bank logo, and the user will not even check the contact phone number. Bengin explained that the criminals are disguised mainly under the Central Bank, the Ministry of Internal Affairs and other bodies.
According to the representative of the mincifre, about 65-80% of all contacts with attackers occurs in instant messengers, in particular, in WhatsApp. Moreover, most fraudulent calls in messengers pass from Russian numbers, which complicates the identification of the final owner.
Earlier, at the end of 2022, the State Duma banned the use of foreign messengers to provide banking services, as well as information on cash transfer transfer and information necessary for making payments.
Since March 1, 2022, Roskomnadzor banned a number of organizations to transfer payment information and personal data through Telegram, which is in the list of foreign instant messengers. Restrictions were introduced against the background of some banks to organize online banking inside instant messengers, including Telegram.