Federal Trade Commission (FTC) published a study, which revealed that almost 89% of smart devices do not provide information on the deadlines for software updates on their sites. Updates are crucial for protecting devices from security threats and ensuring proper functionality.
Experts examined 184 devices, including hearing aids, video surveillance cameras, and smart locks. The investigation found that most manufacturers fail to inform consumers about the duration of software support. This lack of updates could result in loss of functionality, decreased security levels, or complete device failure.
FTC cautioned that consumers may face significant losses if devices stop providing their intended functions. It is imperative to inquire about the lifespan of devices and consider this factor when selecting technology.
An analysis of the manufacturers’ websites revealed that 161 of the products studied did not disclose information on the duration or termination of support. Additionally, experts only found support information for 33% of the devices.
According to the report, the absence of information regarding software update timelines for goods with a written guarantee could potentially violate the MAGNUSON MOSS WARRANTY ACT, which mandates full disclosure of warranty information for goods worth over $15 before purchase. Moreover, manufacturers may contravene FTC ACT provisions by making overt claims about device lifespan without specifying software support duration.
Previously, FTC released a new report addressing data collection and utilization practices by major social networks and video services. The report highlights concerns about companies extensively tracking users to monetize personal information, posing inadequate online protection, especially for children and teenagers.
In May, the FTC issued warnings to automakers regarding their data collection and sale practices. The commission outlined potential actions against automakers for sharing sensitive data with advertisers.