Amazon’s Kindle electronic books faced a significant issue recently as users reported that their devices were unable to load content for a day or more. Complaints began on July 3 and Amazon warned that the service reconstruction could take up to 48 hours. However, by the evening of July 4, users on the network confirmed that the download of books had resumed.
Despite this apparent resolution, the problem may not be completely solved. An Amazon Support Services representative mentioned that the company had received numerous appeals regarding the content delivery to Kindle devices and that technical specialists were actively working to eliminate the issue.
The exact cause of the failure remains unknown. While the Amazon electronic library has not undergone significant changes in recent years, there are no signs of recent introductions of new functions that could have led to the failure. It is possible that the problem arose due to internal changes in the code, a common cause of failures in cloud services.
This incident is not the first for the Kindle ecosystem. In late June, the “send to Kindle” function was also not working for several days, preventing users from sending documents or books without DRM protection to their devices using a unique email address. Earlier, the company had experienced short malfunctions as well.
Amazon’s dominance in the electronic books and devices market in the United States means that any issues with its services have a significant impact on the publishing industry.