An investigation was opened in July after two people pretended to be doctors on the platform, who was also the victim of the hoax of a radio animator.
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Beyond the debate on the place of alternative medicine on his platform, Doctolib must also defend himself in another controversy, this time relating to the verification of the professionals present on his site. Two recent cases sowed the trouble. The first affects fraud, and interests justice: the Montpellier prosecution confirmed, Saturday August 27, having opened, in July, an investigation for “illegal exercise of medicine” against two people who pretended to be psychiatrists On Doctolib.
In this case, revealed by France Inter, a mother consulted the two false doctors – presenting himself as a psychiatrist and her replacement – in order to obtain a renewal of medication prescription for her children. Intrigued by the lack of knowledge in psychiatry on the part of his interlocutors, who claim technical problems to go through a textual messaging rather than a videoconference, her suspicions increase when she receives a clearly false care sheet. This encourages him to report the facts and file a complaint. The Order of Doctors of Hérault and Doctolib also seized justice.
The platform explained that the two false practitioners, who could only deceive a few patients before being spotted, had taken advantage of the deadline granted to professionals registered on Doctolib to justify their right to exercise. Until now, the company allowed practitioners to make appointments upon registration, therefore during the period of verification of their right to exercise, which usually takes a fortnight.
Claims of practitioners
An adopted protocol, assures Doctolib, following the demands of practitioners, worried about being penalized by the sometimes long deadlines before having their administrative registration. But that the company preferred to modify after the controversy. From now on, it will be impossible for a professional to give appointments before having seen his sheet duly verified by the platform teams.
But if it is relatively easy to confirm that a doctor has a right to exercise, by means of his identifier with health authorities, this is not the case for naturopaths and other non -professions regulated, which generally only have a registration number in the Trade and Companies Register. Monday, August 29, an animator of Virgin Radio, Fabien Delettres, filmed himself in the process of registering as naturopath on doctolib. The host produced a false diploma of a school of Belgian naturopathy, and played a role during a conversation on the phone with an “expert” of the digital company.
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