Anah has spent more than 30 million euros since 2016 for services from the consulting firm, in order to respond to government requests on energy renovation.
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Thirty agents from the National Housing Agency (Anah) attended a funny stage on June 27. On this Monday morning, a consultant from the Capgemini consulting firm presents the results of an audit led by her teams on the functioning of the department of aid and relations to the users (DARU) of the Anah, which pilots Maprimerénov ‘, the device from public aid to the energy renovation of buildings.
If the room listens politely, there are few who ignore the obvious conflict of interests of Capgemini: for years, its consultants and computer developers have been working by dozens with the ANAH to develop Maprimerenov ‘, and are held responsible From most of the problems shaking the public agency, placed under the supervision of the ministries of ecology and the economy.
A man, present in the room, knows something about it: David Marx, the chief consultant of Capgemini at Anah. Since the departure of the owner of the Daru in late May, he provides the interim at the head of this Anah department, which has a small forty people, in defiance of the rules of separation between public officials and private consultants. “When it was announced to us in a meeting, we were so stunned that an external service provider could become our leader that no one reacted,” said a member of the team under the cover of anonymity.
In the eyes of many anah agents, this event crowns a long series of drifts related to the omnipresence of Capgemini. Exorbitant cost of missions, unhealthy dependence, private intrusion into public decisions, scrambling of the boundaries between consultants and civil servants, culture shock … so many problems underlined in March in The report to the vitriol of the Senate Inquiry Commission on the Environment of Consulting Cities The State, which finds here a new illustration.
“No choice but to outsource”
As long as they remember, most anah employees have always seen “CAP guys”. “We live with them, we end up knowing them,” reports one of the employees. French giant of the Council and IT services, the firm set foot in the house in 2016, with a first assistance mission to the dematerialization of subsidy request procedures, billed 4.7 million euros.
But the jackpot arrived in 2019, when Prime Minister Edouard Philippe told the Anah the creation of Maprimerenov ‘ – unified aid intended for hundreds of thousands of households to carry out energy renovation work in their homes . The launch being required at 1 er January 2020, it was necessary in a few months to amend the regulations, set up a computer platform for help requests and install a call center to answer to users.
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