The National Phone Listening Platform, launched in October 2021, receives more and more calls, including minors or loved ones. It aims to appease the distress and give them an answer.
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“Voices tell me to hurt me”, blows by phone Maeva (the first names were changed) to Lisa, nurse this morning of April. Helmet screwed on the ears, in a soft voice, asked, Lisa asks him how the school takes place. The 12-year-old girl feels rejected. It is Maeva’s mother, worried about her daughter, “very anxious”, who called.
That day, in the office of a building of Lille Chu, they are four listening, thinking on the desk, to answer almost continuously to the calls of National Suicide Prevention Number, the 3114 , opened the 1 er October 2021. Announced in The framework of the Ségur de la Health, this professional listening platform of the suicidal people and their loved ones is free, accessible 24 hours a day and 7 days a week. His goal: to appease people in distress and give them an answer .
This is first to evaluate the danger. Maeva made several suicide attempts, including a recently, and has already been hospitalized in a child psychiatry. With great kindness, Lisa asks him what gives him these anxieties, if she has suicidal ideas, if she has people to whom she can confide. “When you hurt yourself, it’s to die?”, Does she question. At this age, the consciousness of death is sometimes blurred. Lisa tells him that she can call 3114 at any time. In his case, we must react quickly. Lisa therefore advises Maeva’s mother to see him see her child psychiatrist as soon as possible or to go to the emergency room in the nearest hospital of Lille. A report is systematically done to access the person’s file if it recalls.
More than 400 calls per day
“Every time, we evaluate the presence of suicidal ideas, if they are scripted or not and access to a way to act, if there is a possible recoil by the person And the presence of protective elements “, underlines the Marine Psychiatrist Lardinois, who supervises the team. In Lille, one of the twelve responding centers in France and one of the three open 24 hours a day with Brest and Montpellier, about one-third of the sixteen members of the team has already worked in psychiatry. A doctor, including night, shoulder teams from nursing centers and psychologists who have received specific training for suicidal risk assessment. Calls are addressed in the nearest center. The waiting time does not exceed five minutes. Other centers in Besançon and Dijon should open in May, then to Tours, Paris and Marseille by the end of the year.
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