Access to public services less than thirty minutes: what assessment for promise of Macron?

The France Services wickets are a response to the decline in public services in rural areas. A device greeted by local elected officials, but asking questions.

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“I want us to put in place this house that would be called” France services “, where, in every canton, one could have a place where the welcome for the public services of the State could be grouped together. But we propose to local authorities to be there too and to all the operators. “Thus Emmanuel Macron was formulaing, in April 2019, his response to criticism on the decline in public services in the rural territories expressed during the great debate National who followed the manifestations of “yellow vests”.

The government then launched The rural agenda, an action plan of 181 measures , among which the commitment to deploy from 2,000 to 2,500 France services from here at the end of the Quinquennate, accessible to each in less than thirty minutes. Nearby counters giving access, in a single place, to nine national partners: Ministries of the Interior and Justice, Directorate General of Public Finance, Pôle emploi, Retirement Insurance, Health Insurance, Family Allowances, Agricultural Social Mutuality , The post office. To which other local partners can be added. The France services houses are mainly borne by communities, but also by mail or associations.

If the president said he was inspired by a Canadian concept and advocated a return of public services, however, he did not leave a white sheet. Although suffering from modest visibility – due to changes in appellation for twenty years – from an unequal quality of service and attendance, there are already 1,676 service homes to the public (MSAP), open or In progress. Which already proposed, at a single place, an accompaniment to the approaches, with fewer agents and partners. The walk was not so high to reach the 2,500.

“Mount in range”

The objective of France Services is not only quantitative: “more accessible and reinforced services, simplified approaches, better identification”, promotes the Minister of Cohesion of the Territories, Jacqueline GOURAULT. By increasing the number of structures, on the one hand, and by “mounting in range” existing MSAPs, on the other hand, with the presence of at least two trained agents, an opening to the broader public and more partners Many conditions for obtaining the labeling and subsidy of the State and operators of 30,000 euros.

Assessment, in January 2022: “2,055 France services were labeled and the Cap of the 2,500 will be held,” says the minister. Among them, 1,024 are old MSAP, 1,031 are ex nihilo creations. Some MSAPs have not awarded the label. Two-thirds of these France services are located in rural areas, the remaining third in urban areas, including 15% in priority districts of City Policy (QPV). As for territorial coverage, in practice, it will not be a structure by canton, but of 1,501 cantons covered (on 2,089) by the end 2022: “we priorized the under-equipped areas And dismissed those already well endowed, as it may be the case of urban cantons, “explains the ministry, preferring to highlight the” more speaking “mark of less than thirty minutes of access. “It will be held,” promises the minister, also highlighting a rising volume of activity.

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/Media reports.