The social network had been attacked by several French associations, which asked, in particular, to reveal how many French-speaking moderators it uses.
by
“Twitter again,” said French justice to unveil the details of the means it implements to fight against the on-line hatred, Thursday, January 20, according to information from the France- Press (AFP), confirmed in the world by the Union of Jewish Students of France (EUJF).
The UEJF, in conjunction with several combinations of hate, including SOS-Racism and the LICRA, had assigned the social network in 2020. The associations reproached for it not to devote sufficient means to its moderation of hate messages. , and in particular asking the social network to make public the number of French-speaking moderators it uses.
In July 2021, the Paris judicial tribunal had largely given the complainants, and ordered Twitter to communicate, within two months, the documents detailing the means of control “against the dissemination of the apology offenses of crimes against Humanity, incentive to racial hatred, hatred with respect to persons for their sex “. In particular, the Tribunal asked to give “the number, location, nationality, language” persons responsible for the moderation of content reported in France, “the number of reports” and how many of them were transmitted to the prosecution .
2,000 moderators in the world
Twitter had appealed the decision. The social network says use a little less than 2,000 moderators around the world, but does not detail their nationality, the country where they work neither the languages they cover. The company had estimated at the hearing that its moderation system “works”, and refuted to lack its obligations in this area.
In his decision, the Tribunal considered that contrary to the position defended by Twitter, the publication of this information was proportionate and legitimate. The court therefore confirmed on appeal the obligation made to the company to publish under two months “any document
Administrative, contractual, technical, or commercial relating to material means and
Humans implemented as part of the Twitter service to combat offenses in
Cause “. In detail are, among other things, concerned” the number, location, nationality, language of persons allocated to the processing of reports from the users of the French platform “.
The associations relied on several “testings”, conducted in 2020 and 2021. In May 2021, a series of reports led by the associations had shown that “only 28 of the 70 notified hatets were removed by Twitter. start of forty-eight hours “. French law imposes large platforms quickly remove hate messages that are reported to them.
“For years that Twitter Louvoie to avoid having to unveil ways devoted to moderation online. The level of hatred that unfolds too frequently on this platform is not eligible”, reacted Dominique Sopo , the president of SOS-RACISM. “The company must stop taking refuge in opacity and dilature maneuvers to avoid having to assume counterparties to [its activity].”