The reform of the calculation of the users’ housing allowances, entered into force in January, required a very heavy computer site and caused chronic difficulties.
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“When you can restore a service, we cry victory”, tells an experienced social worker who, for a few months, battle with the brutal decline, sometimes the elimination without notice or reason, allocations housing users. A reform of the calculation of these allowances, paid to 6 million households, entered into force on the 1 January after two years late, and introduced their contemporaneisation, that is to say the Taking into account the revenues of the allowances of the last quarter, not two years ago. Simple on paper, she required a very heavy computer site, with the introduction of a new system – while maintaining the old – and the interconnection with multiple databases, those of the employers wages, Pension funds, UI and illness …
“The objective is to simplify the life of users, that they no longer have to declare their income, since we will seek the information directly at the source, and to be more responsive as soon as they vary “According to Nicolas Grivel, appointed Director of the National Family Allowances Fund (CNAF), November 2nd. His predecessor, Vincent Mazauric, had been called in 2018 to set up the reform and welcomed a substantial budget of 555 million euros to carry it. But rehearsal delays have irritated successive ministers of housing, one of the reasons for its expedited departure to the Council of State.
Insupportable Stress
“The true reason for the reform was to save money, but telling a beautiful story, as requested by the minister of housing by then, Julien Denormandie”, reports an old framework of CNAF. The savings are there, 1.2 billion euros per year, particularly on the benefits paid to young people who, barely entered the active life, see them down brutally.
In addition, for almost a year, computer bugs are multiplying, as there are several CAF directors, which we have been able to consult the mail addressed to management, in August. They denounce chronic difficulties, resulting in recovery and unjustified and unjustified industrialities, stress and tension. Finding a solution to these errors often absorbs half of the time spent at the reception of the public and exhaust employees. “The CNAF’s internal IT has been lightened in favor of external stakeholders who do not know the subtleties of the regulation of social aid,” diagnosed the old framework. “Of course, we call on external expertise but we have not outsourced our informatics and keep a great internal know-how, rectifies Nicolas Grivel. We have already divided by ten the number of anomalies, past 2% to 0.2% of the files, and the CNAF has always served the aid in time and time. “