Sber at the Digital Development Leaders forum announced the testing of a new service that will provide an application for the voluntary realization of property on overdue mortgage loans. The pilot of the project has already been launched in Sberbank online. About this “Lent.Ru” reported in the press service of the Sberbank.
borrowers who have mortgage loans with overdue debts from 10 days will be able to remotely apply for property. This debt settlement tool involves the sale of real estate, which is the key to the loan, to close the debt in whole or in part at the expense of funds from the sale. At the same time, the bank can help the customer with the search for buyers and carrying out a purchase and sale transaction.
After the client issues an application for the sale of property in Sberbank online, a contact center employee will contact him to start working on a specific loan and object.
“The implementation of this digital product is painstaking work. By itself, the voluntary realization of property on mortgage loans is a difficult procedure, we want to simplify the point in the new service. The service is now at the testing stage, we look at responses and customer responses, To understand how to make it as comfortable as possible and simple. It is important that the voluntary implementation of the property involves the active participation of the client in the buyer’s search process, therefore the chance of the transaction at the most favorable value, “said Sberbank Retail and Settlement Division Denis Kuznetsov.
Digital Development Leaders Forum is one of the main discussion specialties in Russia for automation of business processes in the field of finance, recovery, telemarketing, telecommunications, logistics and others. This year, the central topics of the forum were speech technologies and business solutions based on artificial intelligence. The forum is held from September 29 to September 30.