Public services should develop towards customer centers. This was stated by the head of the Federal Tax Service of Russia (FNS) Daniel Egorov at the session “CLIENTOMCENTRICAL STATE” in the framework of the PMEF-2021. “When new values are born, they ask the vector technologies, and technology begin to go to this side and maintain customer customization and automation. Where to go services? The obvious answer is to customer centers,” said Daniel Egorov.
According to the head of the FTS, this approach appeared today. The formation of the state management system and the creation of parliament is the concentration of the will of the people affordable technologies at that time. However, the current reality dictates other conditions – the state must be flexible and respond promptly to any challenges. At the same time, the term “client”, which came from business, is perceived by the state hard, recognized Daniel Egorov.
“But when we talk partnership or a person-centered relationship, it becomes easier for us to communicate with each other. Because in our history, the term” client “has long been particularly specific if you recall the transition from the Soviet Union to a new management model. It says The fact that the right will most likely change. And it is likely that we will go to the principles, and not clearly prescribe each individual functional, “the head of the FTS stressed.
The session was also attended by First Deputy Head of the Presidential Administration Sergey Kiriyenko, Deputy Chairman of the Government of Russia – Head of the Government Office Dmitry Grigorenko, Chairman of the Board of Sberbank German Gref and Rector of Ranjigs Vladimir Mau.