Central Bank intends to oblige banks and financial organizations to oblige to consider essentially and respond to the claims of Russians, the regulator is already developing the relevant bill. This was told about the protection of the rights of consumer rights of the Central Bank Mikhail Mamut, TASS reports.
At the moment, such a responsibility has regulators, but on the legislation, according to the law, should not be done. As Mamut explained, regulators must respond to requests within 30 days, and financial organizations in accordance with their own policies. “Of course, decent companies do this, but, unfortunately, there are many who do not respond at all,” he said.
The representative of the Central Bank added that the regulator intends to promote this initiative in the autumn session of the State Duma.
The plans of the Central Bank obliges financial organizations to respond to customer complaints reported in January. Then the bill was planned to prepare for the spring. The main goal of the new initiative is to simplify the interaction, since now the procedure and timing of consideration of appeals in the law is not clearly spelled out. As indicated in the Central Bank, the bank will have to react essentially, and not limit to “otpic”.