Gazprombank was awarded in three nominations of the CX World Awards International Prize for the best client experience. The bank became the winner in two directions: “Customer Corporate Corporate Culture” and “Professional Client Service”, and also received the “High Approval of the Jury” award in the nomination “Practice of the involvement and motivation of personnel.” This is stated in the report of the credit organization.
The award ceremony took place on April 21 in Moscow in the framework of the Customer Experience World Forum 2021 forum. This is the largest annual professional premium in the client experience industry. The purpose of the award is to promote the development of a client-centered strategy of companies, identify and support the leaders and best market professionals, to cover the best projects and innovations in the field of improving customer experience. The award is awarded the best in the consumer echperience industry by solving the competent jury since 2015.
“It’s hard to believe that in 2017 Gazprombank was not known in the market as a universal bank and just started to actively develop a retail business. All this time we had a difficult task – to show that we are able to solve customer issues with Full return, responsibility and attention to detail, “said Vice-President – Head of the Department of Customer Service Polina Sivakova. – We really managed to create an environment that forms a client-centered approach in a bank. Thanks to the corporate culture and employee engagement, we managed to achieve high results in the client Service. “
Previously, Gazprombank recognized the most attractive employer of Russia in the FinSector, he received the Randstad Award Award in the nomination “The most attractive employer in the field of financial services.”