ATMs often do not work correctly. In particular, there are cases when customers instead of real money are issued “joke bank tickets” – fakes. The plan of how to act in such a situation was revealed in an interview with the Prime agency by the chairman of the advocates’ colleague Sulim & Partners Olga Sulim.
She noted that currently the probability of receiving counterfeit money at an ATM is small. However, in 2018, there was a case when a Russian put counterfeit bills on a bank card, and the ATM considered them as real.
Although most of the devices have been replaced since then, some regions still have older ATM machines that can make this mistake.
“If a fake is found, you must immediately call a witness and call the police. All machines are equipped with a camera that will record the fact of issuing a souvenir bill by the machine itself, so this record will be very useful as evidence,” Sulim said.
The lawyer also added that in such a situation, the “joke bank ticket” should not be returned back. We need to wait for law enforcement officers and fix the violation. If the substitution was discovered after leaving the bank branch, you should record the number of the equipment that issued the fake and contact the bank.