Gazprombank reported on the growth of retail business in 2020: the bank’s loan portfolio grew by 17 percent and amounted to 663 billion rubles. This is stated in the press release of the credit institution.
In just a year, the bank issued 37 percent more consumer loans than in 2019, the volume of issuance amounted to 205 billion rubles. In addition, mortgage loans were issued for 118 billion rubles, which is 13 percent more than in the previous year, follows from the message of Gazprombank. The average monthly volume of loans in 2020 amounted to 17.1 billion rubles, compared with 12.5 billion rubles in 2019.
The bank notes that in the year the pandemic began, the interest of customers in card products has increased. The amount of customers on the cards increased by 34.2 percent, and the total volume of purchases – three times.
“Despite the pandemic and the related economic crisis, Gazprombank’s retail business in 2020 showed excellent results in most key areas,” commented Alexei Popovich, First Vice President, Board Member of Gazprombank. According to him, this became possible thanks to the extensive work on digitalization and the active transfer of the bank’s services to remote service channels, which was done in previous years.
Popovich noted that in 2020 it was possible to significantly increase the client base, as well as launch many previously planned projects, including a new investment application and its own virtual mobile operator.
By December, the number of users of Gazprombank’s Telecard 2.0 mobile application reached 2.5 million, an increase of 1 million over the year. In addition, by the end of 2020, the geography of home delivery of banking products expanded more than 9 times compared to the end of 2019 – from 14 to 130 cities in Russia.
Since 2018, Gazprombank, the third largest bank in the country by assets, has been implementing a development strategy in which it has incorporated the transformation of its business in several directions, primarily in retail.